Terms & Conditions
Acceptance of Terms
The following Terms and Conditions ("Agreement") is a contract between you and Bundle [Bundle Wallet Technology] (hereinafter referred to as Bundle), a private limited liability company incorporated in Nigeria, and shall apply to anyone who uses the Bundle application.
This Agreement is legally binding and serves to govern your use of this app. Please read its terms carefully before registering your account because they affect your legal rights and obligations. If you do not agree with any of the terms contained herein, kindly refrain from using this service.
Bundle reserves the right to update, revise, modify, or otherwise, reissue these terms without prior notice. The continued use of your Bundle account after any amendment to this Agreement constitutes your acceptance of the Agreement as modified by such amendment.
Your eligibility to access certain Bundle services also depends on the country in which you reside, and the countries that Bundle operates in (“Operating Country”) and hold bank accounts in that country.
Risks - PLEASE READ
Before using the Bundle App, you should ensure that you understand the risks involved in buying, selling or trading Digital Currencies or Digital Assets as such markets are known to be volatile and prices can fluctuate significantly, which could result in sudden and significant increases or decreases in the value of your assets. You understand that while "Digital Currencies" refer to encrypted or digital tokens or cryptocurrencies with a certain value that are based on blockchain and cryptography technologies and are issued and managed in a decentralized form, "Digital Assets" refer to Digital Currencies, their derivatives, or other types of digitalized assets with a certain value", which may or not be regulated in your jurisdiction.s
You should carefully assess whether your financial situation and risk tolerance is suitable for buying, selling or trading Digital Assets or Digital Currencies. You accept and agree that you are solely responsible for any decision to buy, sell, trade or otherwise hold or deal with cryptocurrency.
Under no circumstances does any information contained on the Bundle App, or provided to you through your Bundle Account or by any employee, agent or affiliate of Bundle, constitute financial, investment or other professional advice. You are solely responsible for any decision to store, buy or sell cryptocurrency, and such decisions should take into account your risk tolerance and financial circumstances.
Bundle allows holders of a Bundle Account to access the following basic services (“Bundle Services”) via the application:
- Buy and sell the supported Digital Assets in transactions with other Bundle users (“Exchange Service”)
- A wallet to store Digital Currencies and local fiat currency (e.g. Nigerian Naira) (“Bundle SmartWallet”) for use in connection with the Bundle Services.
- Deposit and withdraw Digital Currencies, Digital Assets, and local fiat currency.
Using the App
To use the application, you are required to open a Bundle Account and affirm your acceptance of this Agreement. Bundle may, at our sole discretion, revoke account registrations, suspend, or limit access to your Bundle Account and/or the Bundle Services and/or limit the number of Bundle Accounts a single user may establish and maintain at any time.
You may be required to provide information to identify yourself including your full name, phone number, email address, date of birth, Bank Verification Number (BVN), and information regarding your bank account (e.g., financial institution and account number). By submitting these or any other personal information as may be required, you confirm that the information provided is accurate and authentic, and you agree to update Bundle if any information changes and further consent to Bundle to directly or through third parties, make any inquiries we consider necessary to verify your identity and/or protect against fraud or other crimes. You further authorise any and all third parties to which such inquiries or requests may be directed to fully respond to such inquiries or requests.
The Bundle SmartWallet services allow you to send the supported fiat currency and/or Digital Assets to, and request, receive, and store supported Digital Assets from, third parties pursuant to instructions you provide through the Bundle App. ("Digital Asset Transaction"). Eligible users in certain jurisdictions may buy or sell supported Digital Assets directly from Bundle. Bundle reserves the right to limit the amount of Digital Assets available for sale.
After successfully completing the verification procedures, you may buy supported Digital Assets directly from Bundle. A payment processing fee applies to all purchase transactions. Bundle uses third party payment processors to process any Fiat Currency payment between you and Bundle.
Bundle reserves the right to refuse to process or to cancel any pending fiat currency transaction and/or Digital Asset Transaction as required by law or in response to a subpoena, court order, or other binding government order or to enforce transaction limits. Bundle cannot reverse a Digital Asset Transaction which has been broadcast to the Digital Asset’s network.
The Bundle SmartWallet is available only in connection with those fiat currencies and/or Digital Assets that Bundle, in its sole discretion, decides to support. Under no circumstances should you attempt to use your Bundle SmartWallet services to store, send, request, or receive currency or Digital Assets in any form that is not supported by Bundle. Bundle assumes no responsibility or liability in connection with any attempt to use Bundle Services for a currency that Bundle does not support.
Bundle processes all transactions according to the instructions received from its users and we do not guarantee the identity of any user, receiver, requester or other party. You should verify all transaction information prior to submitting instructions to Bundle. In the event you initiate a Digital Asset Transaction by entering the recipient's Digital Asset address on the network, a network fee will be incurred. Once submitted to a Digital Asset network, a Digital Asset Transaction will be unconfirmed for a period of time pending sufficient confirmation of the transaction by the Digital Asset network. A transaction is not complete while it is in a pending state. Funds associated with transactions that are in a pending state will be designated accordingly, and will not be included in your Bundle Account’s available balance or be available to conduct transactions. Bundle may charge network fees (miner fees) to process a Digital Asset transaction on your behalf. Bundle will calculate the network fee in its discretion, although Bundle will always notify you of the network fee at or before the time you authorise the transaction.
Bundle securely stores all Digital Asset private keys in our control in a combination of online and offline storage. As a result, it may be necessary for Bundle to retrieve certain information from offline storage in order to facilitate a Digital Asset Transaction in accordance with your instructions, which may delay the initiation or crediting of such Digital Asset Transaction for 48 hours or more. You acknowledge and agree that a Digital Asset Transaction facilitated by Bundle may be delayed.
Bundle has no control over, or liability for, the delivery, quality, safety, legality or any other aspect of any goods or services (excluding Digital Assets bought or sold via the Bundle App) that you may purchase or sell to or from a third party (including other users of Bundle Services). Bundle does not own or control the underlying software protocols which govern the operation of Digital Currencies supported on our platform. In general, the underlying protocols are open source and anyone can use, copy, modify, and distribute them. By using the Bundle platform, you acknowledge and agree the following:
- Bundle is not responsible for the operation of the underlying protocols and that Bundle makes no guarantee of their functionality, security, or availability; and
- The underlying protocols are subject to sudden changes in operating rules (a.k.a “forks”), and that such forks may materially affect the value, function, and/or even the name of the Digital Asset you store on the Bundle platform. In the event of a fork, you agree that Bundle may temporarily suspend Bundle operations (with or without advance notice to you) and that Bundle may, in its sole discretion, decide whether or not to support (or cease supporting) either branch of the forked protocol entirely. You acknowledge and agree that Bundle assumes absolutely no responsibility whatsoever in respect of an unsupported branch of a forked protocol.
Fiat currency deposited into your Bundle Wallet is solely for (1) the purchase of supported Digital Assets, (2) Transfer from one Bundle Wallet to another and/or (2) Withdrawal to an approved bank account. In certain countries we may also allow you to purchase specific goods and/or services from selected third parties using your balance. You accept and agree that any such purchase will be subject to these Terms. Proceeds from the sale of supported Digital Assets will be credited to the Bundle SmartWallet, less any applicable fees. Bundle does not pay interest on fiat currency or Digital Asset balances held in your Bundle SmartWallet.
You cannot cancel, reverse, or change any transaction marked as complete or pending. If your payment is not successful or if your payment method has insufficient funds, you authorise Bundle, in its sole discretion, to cancel the transaction. You are responsible for maintaining an adequate balance and/or sufficient credit limits in order to avoid overdraft, insufficient funds, or similar fees charged by your payment provider (i.e. your bank).
General Use, Prohibited Use and Termination
We grant you a limited, non-exclusive, non-transferable licence, subject to the terms of this Agreement, to access and use the Bundle App, and related content, materials, information (collectively, the "Content") solely for approved purposes as permitted by Bundle from time to time. Any other use of the Bundle App or Content is expressly prohibited and all other right, title, and interest in the Bundle App or Content is exclusively the property of Bundle and its licensors. You agree you will not copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer or sale of, create derivative works from, or in any other way exploit any of the Content, in whole or in part. " Bundle " and all logos related to Bundle Services or displayed on the Bundle App are either trademarks or registered marks of Bundle or its licensors. You may not copy, imitate or use them without Bundle's prior written consent.
Although we intend to provide accurate and timely information on the Bundle App, the Bundle App (including, without limitation, the Content) may not always be entirely accurate, complete or current and may also include technical inaccuracies or typographical errors. In an effort to continue to provide you with as complete and accurate information as possible, information may be changed or updated from time to time without notice, including without limitation information regarding our policies, products and services. Accordingly, you should verify all information before relying on it, and all decisions based on information contained on the Bundle App are your sole responsibility and we shall have no liability for such decisions. Links to third-party materials may be provided as a convenience but are not controlled by us. You acknowledge and agree that we are not responsible for any aspect of the information, content, or services contained in any third-party materials or on any third party sites accessible or linked to the Bundle App.
If to the extent permitted by Bundle from time to time, you grant express permission to a third party to access or connect to your Bundle Account, either through the third party's product or service or through the Bundle App, you acknowledge that granting permission to a third party to take specific actions on your behalf does not relieve you of any of your responsibilities under this Agreement. You are fully responsible for all acts or omissions of any third party with access to your Bundle Account. Further, you acknowledge and agree that you will not hold Bundle responsible for, and will indemnify Bundle from, any liability arising out of or related to any act or omission of any third party with access to your Bundle Account.
In connection with your use of the Bundle Services, and your interactions with other users, and third parties you agree and represent you will not engage in any Prohibited Business or Prohibited Use defined herein. We reserve the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, sanctions programs, legal process or governmental request. We reserve the right to cancel and/or suspend your Bundle Account and/or block transactions or freeze funds immediately and without notice if we determine, in our sole discretion, that your Account is associated with a Prohibited Use and/or a Prohibited Business.
Your use of the Bundle Services and the Bundle App is subject to international export controls and economic sanctions requirements. By sending, receiving, buying, selling, trading or storing Digital Asset through the Bundle App or Bundle Services, you represent and warrant that you will conform with those requirements.
The use of all Bundle Services is subject to a limit on the amount of volume, stated in fiat currency terms, you may transact or transfer in a given period (e.g., daily). Your transaction limits may vary depending on your payment method, financial institution and other factors. To find out your limits, please contact your financial institution.
Bundle may: (a) suspend, restrict, or terminate your access to any or all of the Bundle Services, and/or (b) deactivate or cancel your Bundle Account if:
- We are so required by a facially valid subpoena, court order, or binding order of a government authority; or
- We reasonably suspect you of using your Bundle Account in connection with a Prohibited Use or Business; or
- Use of your Bundle Account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your Account activity; or
- Our service partners are unable to support your use; or
- You take any action that Bundle deems as circumventing Bundle's controls, including, but not limited to, opening multiple Bundle Accounts or abusing promotions which Bundle may offer from time to time.
If Bundle suspends or closes your account, or terminates your use of Bundle Services for any reason, we will provide you with notice of our actions unless a court order or other legal process prohibits Bundle from providing you with such notice. You acknowledge that Bundle's decision to take certain actions, including limiting access to, suspending, or closing your account, may be based on confidential criteria that are essential to Bundle's risk management and security protocols. You agree that Bundle is under no obligation to disclose the details of its risk management and security procedures to you.
You will be permitted to transfer Digital Asset or funds associated with your Bundle SmartWallet for ninety (90) days after Account deactivation or cancellation unless such transfer is otherwise prohibited (i) under the law, including but not limited to applicable sanctions programs, or (ii) by a facially valid subpoena or court order. If Bundle suspends or closes your account, or terminates your use of Bundle Services for any reason Bundle reserves the right to require you to complete the Verification Procedures before permitting you to transfer or withdraw Digital Asset or fiat Currency.
Bundle is an independent contractor for all purposes. Nothing in this Agreement shall be deemed or is intended to be deemed, nor shall it cause you and Bundle to be treated as partners, joint ventures, or otherwise as joint associates for profit, or either you or Bundle to be treated as the agent of the other.
You are responsible for maintaining adequate security and control of any and all IDs, passwords, hints, Bank Verification Numbers (BVNs), API keys or any other codes that you use to access the Bundle Services. Any loss or compromise of the foregoing information and/or your personal information may result in unauthorised access to your Bundle Account by third parties and the loss or theft of any Digital Asset and/or funds held in your Bundle Account and any associated accounts, including your linked bank account(s) and credit/debit card(s). You are responsible for keeping your email address and telephone number up to date in your Account Profile in order to receive any notices or alerts that we may send you. We assume no responsibility for any loss that you may sustain due to compromise of account login credentials due to no fault of Bundle and/or failure to follow or act on any notices or alerts that we may send to you. In the event you believe your Bundle Account information has been compromised, contact Bundle Support immediately at [email protected]
It is your sole responsibility to determine whether, and to what extent, any taxes apply to any transactions you conduct through the Bundle Services, and to withhold, collect, report and remit the correct amounts of taxes to the appropriate tax authorities. Your transaction history is available through your Bundle Account.
If Bundle is holding funds in your account, and Bundle is unable to contact you and has no record of your use of the Services for several years, applicable law may require Bundle to report these funds as unclaimed property to the applicable jurisdiction. If this occurs, Bundle will try to locate you at the address shown in our records, but if Bundle is unable to locate you, it may be required to deliver any such funds to the applicable or jurisdiction as unclaimed property. Bundle reserves the right to deduct a dormancy fee or other administrative charges from such unclaimed funds, as permitted by applicable law.
Force Majeure. We shall not be liable for delays, failure in performance or interruption of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to, any delay or failure due to any act of God, pandemic, epidemic, act of civil or military authorities, Governmental regulation or restriction, act of terrorists, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.
Indemnification - If you have a dispute with one or more users of the Bundle services, you release Bundle, its affiliates and service providers, and each of their respective officers, directors, agents, joint venturers, employees and representatives from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes. You agree to fully indemnify and hold Bundle, its affiliates and Service Providers, and each of its or their respective officers, directors, agents, joint venturers, employees and representatives, harmless from any claim or demand (including attorneys' fees and any fines, fees or penalties imposed by any regulatory authority) arising out of or related to your breach of this Agreement or your violation of any law, rule or regulation, or the rights of any third party.
Limitation of Liability - IN NO EVENT SHALL BUNDLE, ITS AFFILIATES AND SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES OR REPRESENTATIVES, BE LIABLE (A) FOR ANY AMOUNT GREATER THAN THE VALUE OF THE SUPPORTED DIGITAL ASSET ON DEPOSIT IN YOUR BUNDLE ACCOUNT OR (B) FOR ANY LOST PROFITS OR ANY SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH AUTHORIZED OR UNAUTHORIZED USE OF THE BUNDLE APP OR BUNDLE SERVICES, OR THIS AGREEMENT, EVEN IF AN AUTHORIZED REPRESENTATIVE OF BUNDLE HAS BEEN ADVISED OF OR KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. THIS MEANS, BY WAY OF EXAMPLE ONLY (AND WITHOUT LIMITING THE SCOPE OF THE PRECEDING SENTENCE), THAT IF YOU CLAIM THAT BUNDLE FAILED TO PROCESS A BUY OR SELL TRANSACTION PROPERLY, YOUR DAMAGES ARE LIMITED TO NO MORE THAN THE VALUE OF THE SUPPORTED DIGITAL ASSETS AT ISSUE IN THE TRANSACTION, AND THAT YOU MAY NOT RECOVER FOR LOST PROFITS, LOST BUSINESS OPPORTUNITIES, OR OTHER TYPES OF SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES IN EXCESS OF THE VALUE OF THE SUPPORTED DIGITAL ASSETS AT ISSUE IN THE TRANSACTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. BUNDLE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BUNDLE SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR NON-INFRINGEMENT. BUNDLE DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT ACCESS TO THE APP, ANY PART OF THE BUNDLE SERVICES, OR ANY OF THE MATERIALS CONTAINED THEREIN, WILL BE CONTINUOUS, UNINTERRUPTED, TIMELY, OR ERROR-FREE.
Historical Price Data - Bundle makes no representations about the accuracy or completeness of historical Digital Asset price data available on the App. Bundle will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts and debit cards are processed in a timely manner but Bundle makes no representations or warranties regarding the amount of time needed to complete processing which is dependent upon many factors outside of our control.
Computer Viruses - We shall not bear any liability, whatsoever, for any damage or interruptions caused by any computer viruses, spyware, scare-ware, Trojan horses, worms or other malware that may affect your mobile phone, computer or other equipment, or any phishing, spoofing or other attack. We advise the regular use of a reputable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from Bundle. Always log into your Bundle Account through the Bundle App to review any transactions or required actions if you have any uncertainty regarding the authenticity of any communication or notice.
Amendments. We may amend or modify this Agreement by posting on the Bundle App or emailing to you the revised Agreement, and the revised Agreement shall be effective at such time. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Services and request to close your account. You agree that we shall not be liable to you or any third party for any modification or termination of Bundle Services, or suspension or termination of your access to Bundle Services, except to the extent otherwise expressly set forth herein. If the revised Agreement includes a material change, we will endeavour to provide you advanced notice via our webApp and/or email before the material change becomes effective.
Assignment. You may not assign any rights and/or licenses granted under this Agreement. We reserve the right to assign our rights without restriction, including without limitation to any Bundle affiliates or subsidiaries, or to any successor in interest of any business associated with Bundle Services. Any attempted transfer or assignment in violation hereof shall be null and void. Subject to the foregoing, this Agreement will bind and insure to the benefit of the parties, their successors and permitted assigns.
Severability. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law or regulation or any governmental agency, local, state, or federal, such provision will be changed and interpreted to accomplish the objectives of the provision to the greatest extent possible under any applicable law and the validity or enforceability of any other provision of this Agreement shall not be affected.
Change of Control. In the event that Bundle is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control.
Survival. All provisions of this Agreement which by their nature extend beyond the expiration or termination of this Agreement, including, without limitation, sections pertaining to suspension or termination, Bundle Account cancellation, debts owed to Bundle, general use of the Bundle App, disputes with Bundle, and general provisions, shall survive the termination or expiration of this Agreement.
Governing Law. This Agreement will be governed by the laws in force in the Federal Republic of Nigeria.
Complaints and Disputes. If you have any feedback, questions, or complaints, contact us via our customer support email mailto:[email protected] or email us at mailto:[email protected]. When you contact us please provide us with your name, address, and any other information we may need to identify you, your Bundle Account, and the transaction on which you have feedback, questions, or complaints.
In the event of a complaint, please set out the cause of your complaint, how you would like us to resolve the complaint and any other information you believe to be relevant. We will acknowledge your complaint within 24 hours of its receipt if you contact us via our customer support webpage or email us at mailto:[email protected].
You agree to use the complaints procedure before filing any claim in a competent court. Failure to comply with this provision may be used as evidence of your unwillingness to settle the issue and/or the vexatious nature of the complaint.
Cashlink P2P Transaction Policy
Cashlink is a peer-to-peer (P2P) payment platform that provides hassle-free cash-in and cash-out services for users on the Bundle platform.
With Cashlink, independent Merchants and Cashers perform deposit and withdrawal transactions between themselves using their Bundle wallets and their designated bank account in the Operating Country. Where a withdrawal involves a Bundle User (called Casher) requesting to pay money out of his or her Bundle wallet into his or her designated bank account in the Operating country. The Casher selects from a list of independent Merchants he or she wishes to carry out the withdrawal transaction with.
After Casher's confirms the transaction carried out by the Merchant, the Merchant transfers the money to the Casher's indicated bank account. Where a deposit, this involves a Bundle User (called Casher) requesting to pay money into his or her Bundle wallet from his or her bank account. The Casher selects from a list of independent Merchants he or she wishes to carry out the deposit transaction with. After the Casher’s confirmation of the Merchant, the Casher transfers the money to the Merchant's registered bank account.
The following Terms and Conditions (“Agreement”) is a contract between you and Bundle (hereinafter referred to as Bundle), a private limited liability company incorporated in Seychelles, and shall apply to anyone who uses the Cashlink platform (Bundle and Cashlink Platform shall both be referred to as the "Platform")
This Agreement is legally binding and serves to govern your use of the Platform. Please read its terms carefully before using the Platform because they affect your legal rights and obligations. If you do not agree with any of the terms contained herein, kindly refrain from using the Platform, otherwise you will bear the full liabilities for doing so.
Bundle reserves the right to update, revise, modify, or otherwise, reissue these terms without prior notice. The continued use of the Platform after any amendment to this Agreement constitutes your acceptance of the Agreement as modified by such amendment.
Compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), Combating Financing of Terrorism (CFT), and applicable laws
(a) Users agree to strictly comply with the KYC, AML, and CFT policies that apply to the Cashlink P2P Platform (the "Platform"). Users shall comply with the Platform's User identification requirements in order to complete P2P transactions on the Platform. Users shall only use their verified personal identities as legally registered and shall not operate multiple accounts.
(b). For the purpose of investigations or authorized inquiry, Users agree to cooperate with the Platform by assisting in providing any required information or documents.
(c). Users agree that any failure to comply with the terms and conditions of the Platform entitles the Platform to carry out administrative measures, including account suspension or disabling all or any part of the features of Users' accounts.
The Platform is an online marketplace of independent traders, not a party to P2P transactions carried out on the Platform.
(a) Users agree that they are fully responsible for the P2P transactions they carry out amongst themselves on the Platform, as the Platform is only a marketplace of independent traders or contractors, not a party to the transaction. Users agree that as a marketplace that has provided the technological platform for the completion of these independent transactions, while the Platform will make efforts to ensure that transactions completed on the Platform are lawful and compliant transactions, the Platform is not obligated to do so. To keep the Platform as safe as possible for users, the Platform may however review transactions and take necessary actions in order to prevent crimes or assist with the investigation of suspected crimes by any bad actors on the Platform.
(b) Users agree that the Platform shall not be responsible for any loss of or damages to assets through transactions that are independently initiated or completed between them on the Platform. The Platform is solely responsible for providing the technology-enabled interface or online marketplace to support the Users' independent contract with one another and improve user experience in order to help avoid or minimise the dangers and risk invited in engaging in P2P transactions that are carried out in unregulated channels such as instant messaging apps, social media, or physical channels.
(d) Users agree that any dispute that may arise between Users engaging is between the Users, and does not involve the Platform. The Platform is not a party to P2P transactions independently initiated or completed by Users in the online marketplace the Platform has provided for them for better user experience. Therefore, the Platform is not in the legal position to serve as the dispute resolution provider of the Independent parties (Users). The only exception to this is in cases involving uncompleted transactions due to a variety of reasons, specifically non-receipt of fiat in bank account; network downtime/system issues preventing Casher/Merchant from confirming receipts or payments on the Platform; and other related technical issues in which case the Dispute Resolution section in this Policy applies.
(e) Users agree that the Platform, being a marketplace for independent traders or contractors, does not have any legal obligation to assume any financial or non-financial responsibilities to any party (including but not limited to indemnities).
(f) Users agree that the list of payment methods provided on the Platform are only displayed as options available for fiat transactions which Users may select from in order to complete their P2P transactions, therefore does not make the Platform a party to P2P transactions and does not establish any form of business relationship with the payment method provided on the Platform.
(g) Users agree that, to the maximum extent permitted by law, the Platform shall not be liable for any losses Users may suffer from P2P transactions initiated or completed on the Platform due to but not limited to hacker attacks, inflow of monies suspected to be proceeds of crime, unavoidable technical failures, and server downtimes.
(h) Users agree that they have the full responsibility to transact safely and responsibly. Users have a responsibility to ensure that they conduct their transactions in a manner that does not undermine the integrity of the Platform's system. Actions that may warrant issues include:
(i) transacting with an account or accounts different from indicated accounts on Cashlink;
(ii) recurrent delay of transaction confirmation, resulting in dispute;
(iii) repeated cancellation of orders within a 24-hour period;
(iv) intimidating cashers in any manner to transact outside of the Cashlink guidelines; or/and
(v) perpetuation of or attempted perpetuation of fraud through the use of the Platform.
Risk Warning and Disclaimer
(a) Users agree that they fully understand the risks associated with Digital Assets, including but not limited to the risks associated with Digital Assets status and fluctuations and P2P transactions particularly the credibility risks regarding counter-parties Users deal with. Also, Users agree that they fully understand the compliance and regulatory risks associated with both Digital Assets and fiat currency transactions.
(b) Users agree that they will bear all the risks associated with Digital Assets and P2P transactions.
(c) Users agree that they will not use or include "Bundle", "Cashlink", bank names, or payment system names in their nicknames on the Platform in order to avoid misrepresentation.
(d) Users agree to not use multi-accounts to trade on Bundle otherwise the Platform is entitled to block all the affected or linked accounts, where detected.
(e) Users agree that before transacting on the Platform, they have read and fully understood the contents of this Cashlink P2P Transaction Policy and other applicable terms and conditions and regulations.
(f) Users agree that before transacting on the Platform, they have exercised their discretion and independent judgement in order to make informed decisions on the completion of P2P transactions on the Platform with the use of their accounts.
(g) Users agree that as independent trading parties they shall bear the additional transaction costs involved in fiat transfers, such as transaction fees required by the payment service provider.
Administrative and Security Procedures and Measures
(a) Users agree that Bundle has no obligation to disclose the details of its security or administrative procedures for risk management to them. The Platform may apply such security or administrative procedures when taking decisions on certain actions to take against Users who violate or are in the act of violating the Platform's Policy, which includes limiting access to, suspending, or closing a User's account. We will remove the suspension as soon as possible once the reasons for the suspension no longer exist, however, we are under no obligation to notify you when (if ever) such suspension will be lifted.
(b) As an online marketplace or service provider, Users agree that the Platform has the right to restrict, suspend, or terminate a User's account or access to services in the Platform’s sole and absolute discretion, immediately and without notice and for a period, at the discretion of the Platform, for any of the following reasons:
(i) The Platform reasonably suspects that a User has violated or may be acting in violation of this Policy;
(ii) The Platform detects that a User is using multi-accounts to trade on P2P;
(iii) The Platform believes that in the circumstances it is necessary to protect our other Users.
(iv) The Platform discovers that in the process of interacting with other Users, the offender used obscene language against the counter-party, insulted, extorted, harassed, threaten, or otherwise violated or tried to violate legal rights (such as, among other things, the rights to privacy, publicity, etc. intellectual property) of other Users, as well as the collection of private information that is subsequently being distributed to any other parties.
Fraud Management & Law Enforcement
In the case of a suspected fraud involving either of the following:
(a) Casher sends out funds to your account and revisits his bank to report transaction as suspicious; or
(b) Casher transfers illicit funds into your account, and law enforcement has reached out to you, to press for a refund,
Considering that the Platform is an online marketplace of independent traders or contractors, Users agree that the Platform shall not and cannot be liable to make refunds. Affected Users are advised to reach out to their financial institutions for further details on the transaction and also seek legal counsel and representation in order to protect your legal rights and avoid being treated as a suspect or criminal. On the Platform's part, we will cooperate with legal authorities and courts of competent jurisdiction in order to support the legal due process and ensure that the Platform is safeguarded from bad actors. Bundle's Legal Request Form is availablehere
(a) Subject to the provisions of paragraph 2(d) of this Policy, the Platform may assist Users resolve disputes. Such disputes are limited to cases involving uncompleted transactions due to a variety of reasons, specifically non-receipt of fiat in bank account; network downtime/system issues preventing Casher/Merchant from confirming receipts or payments on the Platform, and other related technical issues in which case the Dispute Resolution section in this Policy applies.
(b) In the cases specified above, the affected User may report the transaction to the Platform. Such User is required to provide necessary proofs of transaction (including screenshots of bank transfers and in some cases account statements) for the dispute to be taken up by the Platform. When a Dispute is being resolved by the Platform or after the dispute-resolution process has been activated by a User, the User and other User or Users concerned or affected are advised against resorting to insulting or passing any derogatory comments. Self-help, by any unlawful means, is prohibited. Steps on how to activate a dispute-resolution process is available to Users on the Platform.
(c) Any User who decides to take up the dispute as a civil or criminal action must endeavour to notify the Platform in order to enable the Platform to discontinue the dispute-resolution process. In accordance with the provisions of paragraph 2 of this Policy, Users agree that the Platform is an online marketplace of independent traders, therefore shall not and cannot be a party in disputes arising from P2P transactions carried out on the Platform.
To contact the Platform, please send a message to [email protected] . A Cashlink representative will get back to you as soon as possible. Also, Merchants should refer to the Cashlink Merchant Handbook for more information.
Appendix 1: Prohibited Use, Prohibited Businesses and Conditional Use
You may not use your Bundle Account to engage in the following categories of activity ("Prohibited Uses"). The specific types of use listed below are representative, but not exhaustive. If you are uncertain as to whether or not your use of Bundle Services involves a Prohibited Use, or have questions about how these requirements apply to you, please contact us at [email protected]. By opening a Bundle Account, you confirm that you will not use your Account to do any of the following:
Unlawful Activity: Activity which would violate, or assist in violation of, any law, statute, ordinance, or regulation, sanctions programs administered in the country where Bundle conducts business (Nigeria), or which would involve proceeds of any unlawful activity; publish, distribute or disseminate any unlawful material or information.
Abusive Activity: Actions which impose an unreasonable or disproportionately large load on our infrastructure, or detrimentally interfere with, intercept, or expropriate any system, data, or information; transmit or upload any material to the Bundle App that contains viruses, trojan horses, worms, or any other harmful or deleterious programs; attempt to gain unauthorised access to the Bundle App, other Bundle Accounts, computer systems or networks connected to the Bundle App, through password mining or any other means; use Bundle Account information of another party to access or use the Bundle App, except in the case of specific Merchants and/or applications which are specifically authorised by a user to access such user's Bundle Account and information; or transfer your account access or rights to your account to a third party, unless by operation of law or with the express permission of Bundle.
Abuse Other Users: Interfere with another individual's or entity's access to or use of any Bundle Services; defame, abuse, extort, harass, stalk, threaten or otherwise violate or infringe the legal rights (such as, but not limited to, rights of privacy, publicity and intellectual property) of others; incite, threaten, facilitate, promote, or encourage hate, racial intolerance, or violent acts against others; harvest or otherwise collect information from the Bundle App about others, including without limitation email addresses, without proper consent.
Fraud: Activity which operates to defraud Bundle, Bundle users, or any other person; provide any false, inaccurate, or misleading information to Bundle.
Gambling: Lotteries; bidding fee auctions; sports forecasting or odds making; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; games of chance.
Intellectual Property Infringement: Engage in transactions involving items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the law, including but not limited to sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder; use of Bundle intellectual property, name, or logo, including use of Bundle trade or service marks, without express consent from Bundle or in a manner that otherwise harms Bundle or the Bundle brand; any action that implies an untrue endorsement by or affiliation with Bundle.
In addition to the Prohibited Uses described above, the following categories of businesses, business practices, and sale items are barred from Bundle Services ("Prohibited Businesses"). Most Prohibited Businesses categories are imposed by Card Network rules or the requirements of our banking providers or processors. The specific types of use listed below are representative, but not exhaustive. If you are uncertain as to whether or not your use of Bundle Services involves a Prohibited Business, or have questions about how these requirements apply to you, please contact us at [email protected].
By opening a Bundle Account, you confirm that you will not use Bundle Services in connection with any of following businesses, activities, practices, or items:
Investment and Credit Services: Securities brokers; mortgage consulting or debt reduction services; credit counselling or repair; real estate opportunities; investment schemes.
Restricted Financial Services: Check cashing, bail bonds; collections agencies.
Intellectual Property or Proprietary Rights Infringement: Sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder.
Counterfeit or Unauthorized Goods: Unauthorized sale or resale of brand name or designer products or services; sale of goods or services that are illegally imported or exported or which are stolen.
Regulated Products and Services: Marijuana dispensaries and related businesses; sale of tobacco, e-cigarettes, and e-liquid; online prescription or pharmaceutical services; age restricted goods or services; weapons and munitions; gunpowder and other explosives; fireworks and related goods; toxic, flammable, and radioactive materials.
Drugs and Drug Paraphernalia: Sale of narcotics, controlled substances, and any equipment designed for making or using drugs, such as bongs, vaporizers, and hookahs.
Pseudo-Pharmaceuticals: Pharmaceuticals and other products that make health claims that have not been approved or verified by the applicable local and/or national regulatory body.
Substances designed to mimic illegal drugs: Sale of a legal substance that provides the same effect as an illegal drug (e.g., salvia, kratom).
Adult Content and Services: Pornography and other obscene materials (including literature, imagery and other media); sites offering any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features.
Multi-level Marketing: Pyramid schemes, network marketing, and referral marketing programs.
Unfair, predatory or deceptive practices: Investment opportunities or other services that promise high rewards; Sale or resale of a service without added benefit to the buyer; resale of government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory towards consumers.
High risk businesses: any businesses that we believe poses elevated financial risk, legal liability, or violates card network or bank policies.
Express written consent and approval from Bundle must be obtained prior to using Bundle Services for the following categories of business and/or use ("Conditional Uses"). Consent may be requested by contacting [email protected]. Bundle may also require you to agree to additional conditions, make supplemental representations and warranties, complete enhanced on-boarding procedures, and operate subject to restrictions if you use Bundle Services in connection with any of following businesses, activities, or practices:
Money Services: Money transmitters, Digital Currency transmitters; currency or Digital Currency exchanges or dealers; gift cards; prepaid cards; sale of in-game currency unless the merchant is the operator of the virtual world; act as a payment intermediary or aggregator or otherwise resell any of the Bundle Services.
Charities: Acceptance of donations for non-profit enterprise.
Games of Skill: Games which are not defined as gambling under this Agreement or by law, but which require an entry fee and award a prize.
Religious/Spiritual Organizations: Operation of a for-profit religious or spiritual organization.
Appendix 2: Verification Procedures and Limits
Bundle uses multi-level systems and procedures to collect and verify information about you in order to protect Bundle and the community from fraudulent users, and to keep appropriate records of Bundle's customers. Your access to one or more Bundle Services, and limits including withdrawal and trading limits, quick buy limits (for guest users), Bundle SmartWallet transfer limits, and limits on transactions from a payment method may be based on the identifying information and/or proof of identity you provide to Bundle and the limits set by your financial institution.
Bundle may require you to provide or verify additional information, or to wait some amount of time after completion of a transaction, before permitting you to use any Bundle Services and/or before permitting you to engage in transactions beyond certain volume limits.
You may contact your financial institution to enquire about your daily/weekly limits, and to request larger limits.
Appendix 3: E-Sign Disclosure and Consent
This policy describes how Bundle delivers communications to you electronically. We may amend this policy at any time by providing a revised version on our website. The revised version will be effective at the time we post it. We will provide you with prior notice of any material changes via our website.
Electronic Delivery of Communications You agree and consent to receive electronically all communications, agreements, documents, notices and disclosures (collectively, "Communications") that we provide in connection with your Bundle Account and your use of Bundle Services. Communications include:
- Account details, history, transaction receipts, confirmations, and any other Account or transaction information;
- Legal, regulatory, and tax disclosures or statements we may be required to make available to you; and
- Responses to claims or customer support inquiries filed in connection with your Account.
We will provide these Communications to you by posting them on the Bundle website, emailing them to you at the primary email address listed in your Bundle profile, communicating to you via instant chat, and/or through other electronic communication such as text message.
Hardware and Software Requirements In order to access and retain electronic Communications, you will need the following computer hardware and software:
- A device with an Internet connection;
- A current web browser that includes 128-bit encryption (e.g. Internet Explorer version 9.0 and above, Firefox version 3.6 and above, Chrome version 31.0 and above, or Safari 7.0 and above) with cookies enabled;
- A valid email address (your primary email address on file with Bundle); and
Sufficient storage space to save past Communications or an installed printer to print them.
How to Withdraw Your Consent You may withdraw your consent to receive Communications electronically by emailing us at [email protected]. If you fail to provide or if you withdraw your consent to receive Communications electronically, Bundle reserves the right to immediately close your Account or charge you additional fees for paper copies.
Updating your Information It is your responsibility to provide us with a true, accurate and complete email address and your contact information, and to keep such information up to date. You understand and agree that if Bundle sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, Bundle will be deemed to have provided the Communication to you.
You may update your information by logging into your account and visiting account settings or by contacting our support team via email at [email protected].